Dear customer, canceling the order is only within the first hour of executing the order. In the event that you receive the product, the return and refund policy applies according to the policy of the Ministry of Commerce

Dear customer, you can cancel the order directly through the My Orders screen, enter the same

order, and click on the cancel order icon, because you forgot to recover the amount in your wallet.

Dear customer, it takes 3-5 working days to prepare process and send the order to you.

The return and refund policy is subject to the policies of the Ministry of Commerce. Please click on
the link.

Within 2 working days of your confirmation of the return request.

In the event that the product is replaced or returned, this will be within 5 working days.

Dear customer, you can check with your bank in the event that any financial transaction that takes place on your card if rejected.

Yes, we have Cash on delivery (COD)

One point is calculated for each riyal paid, and a return of 0.02 halala will be earned for each

Saudi riyal spent, for example (when buying for 1000 riyals, 1000 points are earned, which is

equivalent to 20 Saudi riyals)

Dear customer, you can use it through your shopping cart when you make the payment process, you will find the coupon box before executing the payment process, enter it and then complete the payment process to get your discount

Dear customer, when placing the products in the cart and continuing the payment process, payment options will appear for you, including payment from the financial wallet.

Dear customer, please contact the technical support of the platform through one of our communication methods, call / WhatsApp / instant chat or by sending an e-mail ([email protected])

Yes, you can do that by entering the My Account menu and then entering the private profile.